frequently Asked Questions

 

What types of products does Luxelstore offer?

Luxelstore specializes in a curated selection of innovative wellness and beauty products. Our offerings include deep kneading neck massagers and advanced facial rollers, designed to enhance relaxation and skincare routines.

How do your products enhance relaxation and skincare?

Our products are engineered to provide effective relief and rejuvenation. For instance, deep kneading neck massagers utilize targeted pressure to alleviate tension, while facial rollers promote circulation and enhance the absorption of skincare products, contributing to healthier skin.

Are your products suitable for travel?

Yes, our products are designed with portability in mind. They are compact and lightweight, making them ideal for use at home or on the go, ensuring that self-care routines can be maintained anywhere.

What is the processing and shipping time for orders?

Orders are processed within 1–2 business days. Once shipped, USA orders typically arrive within 3–7 business days, depending on the delivery location.

How can I track my order?

After your order is shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the status of your shipment until it arrives at your designated address.

What should I do if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us within 7 days at luxelosius916@gmail.com. We will assist you in resolving the issue promptly.

What happens if I enter an incorrect shipping address?

Customers are responsible for providing the correct shipping address. If an order is returned due to an incorrect address, additional reshipping fees may apply.

Do you offer free shipping?

Shipping costs are calculated at checkout based on your address. Free shipping may apply during select promotions, which will be indicated at the time of purchase.